Return and Cancellation Policy

At VINZCASA, we are dedicated to providing you with top-quality prefabricated container houses and exceptional customer service. Given the nature of our products and the complexities of international logistics, we have established specific guidelines for returns and cancellations. Please read the following policy carefully to understand your options and our terms.

Introduction

Navigating the return and cancellation process can be daunting, especially for large and customized items like prefabricated container houses. At VINZCASA, we want to make this as straightforward as possible for you. This policy outlines how to handle cancellations and returns, ensuring you are well-informed every step of the way.

Order Cancellations

Cancellation Before Shipment

Thinking of canceling your order? It's important to act quickly. If you cancel before your product ships, we will issue a full refund, minus a small processing fee to cover administrative costs. Simple, right?

Cancellation During Shipment

Once your order is on its way from our facility in China, canceling it becomes a bit tricky. By this point, significant costs have been incurred for production and shipping, so we are unable to process cancellations.

Returns After Delivery

Return Eligibility

Received your container house but noticed an issue? We only accept returns under specific conditions due to the customized nature of our products:

• The product must be defective or damaged upon arrival.
• All claims for defects or damages must be reported within 7 days of delivery.
• You'll need to provide photographic evidence to kickstart the return process.

Return Process

If your return is approved, we will guide you through the return process:

• The cost of return shipping will be your responsibility unless the product arrived damaged or defective.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure we receive your return.

Non-Returnable Items

Some items simply can't be returned:

• Customized or personalized orders unless they arrive damaged or defective.
• Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds

Refund Processing

Once we receive and inspect your returned item, we'll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

Partial Refunds

In some cases, only partial refunds are granted. This can include items not in their original condition, damaged, or missing parts for reasons not due to our error.

Important Considerations

International Freight Costs

Shipping a prefabricated container house from China to the USA is no small feat. The costs are significant, so we encourage you to ensure you are fully committed to your purchase before placing an order.

Insurance

We purchase comprehensive shipping insurance to cover potential damages or losses during transit, giving you peace of mind.

Communication

Got questions or concerns about your order? Don’t hesitate to reach out to our customer service team before making a purchase. We are here to help!

Conclusion

By placing an order with VINZCASA, you agree to our return and cancellation policy. We appreciate your understanding and cooperation. If you need further assistance, please contact us.

FAQs

1. Can I cancel my order after it has shipped?

No, once your order has left our facility, cancellations are not possible due to the significant costs incurred for manufacturing and shipping.

2. What should I do if my container house arrives damaged?

Report any defects or damages within 7 days of delivery. Provide photographic evidence to initiate the return process.

3. Are there any items that cannot be returned?

Yes, customized or personalized orders cannot be returned unless they arrive damaged or defective. Additionally, items not in their original condition or missing parts due to non-error causes are non-returnable.

4. How long will it take to receive my refund?

Once your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

5. How can I contact VINZCASA for more information?

You can contact us via email, phone, or through our website’s contact page. Our customer service team is always ready to assist you.